SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C-BOSUP-90 exam dump

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SAP C-BOSUP-90 Exam Syllabus Topics:

Section	Objectives
Topic 1: Troubleshooting and Incident Resolution	- Common system and user issues 1. Login and access issues 2. Report and dashboard errors
Topic 2: System Monitoring and Maintenance	- Performance and availability monitoring 1. Log analysis and diagnostics 2. Basic system health checks
Topic 3: SAP BusinessObjects Support Fundamentals	- Incident handling processes and support workflow 1. Incident lifecycle overview 2. Support roles and responsibilities
Topic 4: SAP BusinessObjects Architecture and Components	- System architecture overview 1. Server components and services 2. Repository and database structure
Topic 5: User and Security Management	- Authentication and authorization concepts 1. Security configuration basics 2. User roles and access rights

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Configuration of DBA Cockpit
B) Adjustment of HTTP Log Parameter
C) Redirection of system calls to SAP Support Backbone
D) Implementation of benchmarking procedures

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Proposed Solution
B) In Process
C) Sent to Support
D) Sent to SAP

3. What should the partner do when receiving a new message from an end user?

A) Forward it to SAP and advise the end-user of the current situation.
B) Recommend to the end user to install the latest patch.
C) Call SAP Support for suggestions.
D) Undertake the support Level 1 and 2 tasks corresponding to primary support services.

4. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The reporter has selected the correct SAP support center.
B) The message refers to only one problem.
C) The problem description is a summary.
D) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

5. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call your account manager to ask for help.
B) Create a message using the component SV-SMG-SUP within Service Desk.
C) Call the Customer Interaction Center.
D) Send an email to SAP EMEA Support.

Solutions:

Question # 1 Answer: A,B

Question # 2 Answer: A

Question # 3 Answer: D

Question # 4 Answer: B,D

Question # 5 Answer: B