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Avaya 6402 Exam Syllabus Topics:

Section	Objectives
Topic 1: Networking and SIP Integration	- Network services 1. SIP trunk configuration 2. LAN and WAN connectivity 3. Security and firewall considerations
Topic 2: IP Office Solution Architecture	- Platform fundamentals 1. IP Office editions and components 2. Deployment scenarios 3. System architecture
Topic 3: Installation and Initial Configuration	- System deployment 1. Initial system configuration 2. Software installation and licensing 3. Hardware installation
Topic 4: Applications and Unified Communications	- Integrated applications 1. Voicemail configuration 2. one-X Portal and collaboration features 3. Mobility and remote worker support
Topic 5: User and Telephony Configuration	- Endpoint configuration 1. User profiles and extensions 2. IP phones and digital phones 3. Hunt groups and call routing
Topic 6: Troubleshooting	- Problem diagnosis 1. SIP and network troubleshooting 2. Call processing issues 3. Endpoint registration problems 4. Diagnostic and monitoring tools
Topic 7: System Maintenance and Verification	- Operational management 1. Backup and restore procedures 2. Software upgrades 3. System testing and validation

Avaya IP Office Implementation Sample Questions:

1. A customer wants to have the time set using a system telephone only.
In addition to configuring the system telephone, what needs to be configured so the IP Office will not receive time updates?

A) Set the Time Server IP Address to 0.0.0.1 using the Manager application.
B) Disable port37in Security Settings in Manager.
C) Uncheck the Enable BootP and TFTP Servers checkbox in Manager Preferences.
D) Enable the Time checkbox on the system telephone extension.

2. A customer location is prone to severe thunderstorms in the summer season. Which two preventive actions should be recommended? (Choose two.)

A) Install an external generator.
B) Use an Uninterruptible Power Supply (UPS) or Battery Backup.
C) Only use shielded twisted pair cabling.
D) Ensure a functional grounding system is installed and utilized.

3. There are different providers running in Avaya one-X@ Portal for IP Office.
Which provider handles the browser connections between the users and the one-X@ Portal
server?

A) Telephony CSTA Provider
B) VoiceMail Provider
C) Directory DSMLIP Office Provider
D) Directory DSML LDAP Provider
E) PresentationLevel Provider

4. Given the following Short Codes and system settings:

What will happen after a user dials 500?

A) The system willdial Extn 203 after four seconds.
B) The system will immediately present a wave off tone as thereis a conflict.
C) The system will immediately dial Extn203.
D) The system will waitforadditional digits and timeout if no additional digits are presented.

5. Calls into a hunt group are queuing but the hunt group callers are not getting the queuing messages. Which feature controls this behavior?

A) EnableQueue Security
B) Enable Normalize Queue Length
C) EnableCalls in QueueTransfer
D) Enable Announcements

Solutions:

Question # 1 Answer: A

Question # 2 Answer: B,D

Question # 3 Answer: E

Question # 4 Answer: A

Question # 5 Answer: D