Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 exam dump

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 26, 2026
  • Q&As: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Service Request Management25%- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Milestones and action plans
- Service catalog and entitlements
Omnichannel Communications15%- Work routing and queue setup
- Media toolbar and agent notifications
- Email, chat and CTI configuration
Digital Customer Service (DCS)20%- Authentication, profiles and security
- Themes, templates and page customization
- DCS architecture and deployment
Fusion Service Overview and Setup15%- Security model, roles and access control
- Service configuration basics
- Functional Setup Manager (FSM) usage
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Customization, Productivity and Analytics10%- Application Composer and extensions
- OTBI reporting and integration basics
- SmartText, hotkeys and audit features

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Which two are true characteristics about the lifecycle of a service request?

  • A. "Customer working" is one of the five seeded status types.
  • B. Users can reopen a service request when the status is set to "Resolved".
  • C. Users can reopen a service request when the status is set to "Closed".
  • D. "Closed" status is set by an automatic job after a specified number of days.
  • E. If required, users can manually set the "Closed" status for a service request.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

  • A. Notes
  • B. Service requests
  • C. Contacts
  • D. Sales opportunities
  • E. Social network
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #3

Which two are required to publish a completed Digital Customer Service (DCS) application?

  • A. system administrator approval
  • B. a single "publish" action to complete the task
  • C. nothing (DCS applications are always available to all users.)
  • D. moving the application to Staging and subsequently to Production status
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #4

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  • A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
  • B. It allows edits to dashboard pages.
  • C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
  • D. In includes a preview option for all standard and custom object pages.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

  • A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
  • B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
  • C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
  • D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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