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Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to the ITIL@ v3 framework, what is the primary purpose of knowledge management?

A) to maintain information about the configuration items needed to deliver a service
B) to improve efficiency by reducing the need to rediscover knowledge
C) to track problems
D) to gather, analyze, store, and share knowledge and information within an organization

2. What are the three most important concepts to remember about successful troubleshooting? (Choose three.)

A) Network engineers that are effective troubleshooters succeed because of their ability to use diagnostic systems and software.
B) The most successful troubleshooters develop a process, use it consistently, and constantly improve its effectiveness.
C) The network system you are troubleshooting must be well defined with knowledge and documentation.
D) The best troubleshooters are born with a "gut" feel for solving problems.
E) Divide and conquer. Do not try to fix it, but narrow it down to its root cause.

3. DRAG DROP

4. Which four items are necessary to ensure compliance with global configuration templates? (Choose four.)

A) Effective change control process and policy will always guarantee accurate configuration information for all devices associated with any change.
B) A well-defined Service Asset Configuration Management process based on leading practices and supported by organizational policy.
C) Never make unauthorized changes.
D) Pushing configuration updates to affected devices when a change to configuration standards is necessary.
E) Always use the global configuration templates stored on your laptop rather than copying a configuration off a similar device.
F) Regular auditing of all devices for configuration compliance and proper handling of exceptions found.

5. Which three conditions have the highest probability of immediate escalation? (Choose three.)

A) when Level-2 support has nothing in its queue
B) when there is substantial impact and risk to the business
C) automated response
D) when the cause is not immediately known
E) per SLA requirements

Solutions:

Question # 1 Answer: B

Question # 2 Answer: B,C,E

Question # 3 Answer: Only visible for members

Question # 4 Answer: B,C,D,F

Question # 5 Answer: B,C,E