Peoplecert ITIL V3 Foundation : CMS7 exam dump

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Peoplecert CMS7 Exam Syllabus Topics:

Section	Weight	Objectives
Generic Concepts and Definitions	10%	- Service Assets and Configuration - Service Level Agreements - Key Terminology
Service Management as a Practice	15%	- Governance and Best Practice - Concept of Service and Service Management - Stakeholders and Value Creation
Selected ITIL Processes	25%	- Release and Deployment Management - Problem Management - Service Asset and Configuration Management - Service Level Management - Incident Management - Change Management
Functions and Roles	10%	- Service Desk - IT Operations Management - Technical Management - Application Management - Key Roles
ITIL Service Lifecycle	20%	- Service Strategy - Service Operation - Continual Service Improvement - Service Design - Service Transition
Technology and Architecture	5%	- Architectural Considerations - Enabling Technology
Key Principles and Models	15%	- Process Model - Deming Cycle - Governance Model - Service Portfolio

Peoplecert ITIL V3 Foundation Sample Questions:

1. Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB) What are these BEST described as?

A) Roles, people or groups
B) Teams
C) Job descriptions
D) Functions

2. Which of the following BEST describes a Change Authority?

A) The Change Advisory Board
B) The Change Manager who provides formal authorisation for each change
C) A role, person or a group of people that provides formal authorisation for a particular type of change.
D) A person that provides formal authorisation for a particular type of change.

3. When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

4. Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?

A) Implementing service and process improvements
B) Defining measurable targets
C) Creating a baseline
D) Reviewing measurable improvements

5. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Utility and Warranty
B) Services and Infrastructure
C) Applications and Infrastructure
D) Resources and Capabilities

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: C

Question # 4 Answer: B

Question # 5 Answer: D