EXIN IT Service Management Foundation based on ISO/IEC 20000 : EX0-115 exam dump

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What is the duration of the EX0-115 Exam

• Passing Score: 65%
• Number of Questions: 40
• Length of Examination: 60 minutes
• Format: Multiple choices, multiple answers

How to book the EX0-115 Exam

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How to study the EX0-115 Exam

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Reference: https://www.exin.com/pt/certifications/it-service-management-foundation-based-iso-iec-20000-exam?language_content_entity=en

EX0-115 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:

• The relationship processes and their relationships 15%
• The Service Management System (SMS) 20%
• Service Design and Transition 5%
• Introduction to IT Service Management 15%
• The control processes and their relationships 20%
• The resolution processes and their relationships 10%
• The service delivery processes and their relationships 15%

EXIN EX0-115 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement	- Service Improvement Practices 1. Performance measurement and reporting 2. PDCA cycle (Plan-Do-Check-Act)
Topic 2: Service Management Fundamentals	- Introduction to IT Service Management 1. Stakeholders and service relationships 2. Service concepts and value creation
Topic 3: Service Lifecycle Processes	- Service Operation 1. Incident and problem management 2. Service request fulfillment - Service Design and Transition 1. Change management basics 2. Service design coordination
Topic 4: ISO/IEC 20000 Framework	- Service Management System (SMS) 1. SMS structure and requirements 2. Scope and governance of SMS - ISO/IEC 20000 Standards Overview 1. Alignment with IT service delivery 2. Core principles of ISO/IEC 20000