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Genesys GCP-GC-ADM Exam Syllabus Topics:

Section	Weight	Objectives
Telephony, Trunks & Outbound	10%	- SIP trunks and phone configuration - Outbound dialing modes - Campaign and contact list setup
Architect Flows & IVR	20%	- Data actions and integrations - Prompts, menus, and self-service - Inbound/outbound call flows
Genesys Cloud Platform Overview & Architecture	20%	- Platform components and services - Security and compliance fundamentals - Contact center licensing models
User, Roles, and Permissions Management	15%	- Organizations, divisions, and sites - Agent and supervisor configuration - Role-based access control
Reporting, Analytics & Quality Management	10%	- Standard and custom reports - Dashboards and real-time monitoring - Quality evaluation and recording
Contact Center Configuration & Routing	25%	- ACD processing and flow design - Queues, skills, and language routing - Wrap-up codes and after-call work