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HP HP5-B04D Exam Syllabus Topics:

Section	Objectives
Customer Needs Analysis	- Identify customer requirements 1. Recommend appropriate HP solutions 2. Assess business and personal computing needs
HP Personal Systems Portfolio	- Desktop and notebook solutions 1. Consumer PCs and mobile devices 2. Commercial PCs and workstations
Sales Strategy and Competitive Positioning	- Sales methodology 1. Cross-selling and upselling opportunities 2. Value proposition and objection handling
Product Features and Benefits	- Key technologies and differentiators 1. Product positioning against competitors 2. Performance, security, and manageability features
HP Solutions and Services	- Integrated HP offerings 1. Managed print and lifecycle solutions 2. Warranty and support services
HP Printing Portfolio	- HP printer product families 1. Business and consumer printing offerings 2. Inkjet and LaserJet solutions

HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. Your customer will be installing 100 Z1 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively. How would you describe the approximate noise level these 100 workstations will make?

A) quieter than a washing machine/dishwasher, 42-53 db
B) quieter than a calm room, like a library, 20-30 db
C) quieter than traffic on a busy road, 80-90 db
D) quieter than a mosquito, 0 db

2. What did 87% of CEOs highlight as the biggest IT concern associated with commercial mobility?

A) IT training
B) data security
C) back end and architecture changes
D) software costs

3. Your digital media and entertainment customer needs a workstation display for application development. Which characteristic is the most important for their display?

A) Wide viewing angle
B) High resolution with color fidelity
C) High quality shaded graphics
D) High resolution output

4. What is a security benefit of a secure hard disk with full hardware encryption?

A) It gives customers the choice to save their documents to the cloud or the printer.
B) It gives customers peace of mind that anything saved to the printer is fully secure.
C) It allows customers to control who can print, what can be printed, and when printing can occur
D) It allows customers up to 32MB of space on the printer

5. Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?

A) desktop mini (DM)
B) ultra slim desktop (USDT)
C) small form factor (SFF)
D) tower (TWE)

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: B

Question # 4 Answer: B

Question # 5 Answer: B