SAP Certified Application Associate – SAP Service Cloud 2111 : C_C4H510_21 exam dump

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SAP C_C4H510_21 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.

C_C4H510_21 Exam Certification Details:

Exam:	80 questions
Languages:	English
Duration:	180 mins
Sample Questions:	SAP C_C4H510_21 Exam Sample Question
Cut Score:	65%
Level:	Associate

SAP C_C4H510_21 Exam Syllabus Topics:

Topic	Details
Topic 1	Setup Service Levels, Categories and define Work Distribution rules for Service Process Explain Maintenance Plan & its usage in Service Tickets
Topic 2	Identify the different Service Processes and their capabilities Leverage MS Excel with SAP Cloud for Customer reports
Topic 3	Explain Time Recording and Fulfillment in Service Tickets Perform tasks associated with the maintenance of employees
Topic 4	Describe the SAP pre-packaged integration scenarios and optimal project management practices Personalization and Extensibility
Topic 5	Identify fine-tuning timeline and dependencies in the context of the overall project plan Troubleshoot data migration issues and understand mass data maintenance
Topic 6	Explain Contracts & Case Management in Service Tickets Set up a notification process and configure conditions and actions for workflows
Topic 7	Communication Channel and Knowledge Base Contracts and Ticket Hierarchy Service Business Process
Topic 8	Explain Warranty Management & its usage in Service Tickets Identify different components of custom reports and interactive dashboards

Reference: https://training.sap.com/certification/c_c4h510_21-sap-certified-application-associate--sap-service-cloud-2111-g/