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Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 12
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. nslookup displays the fully-qualified Hostname and IP Address of the Target
- B. nslookup displays the server Hostname and IP Address
- C. Run nslookup from Windows > Apps > Services
- D. Run nslookup from the Windows command line
Answer: B,C,D
NEW QUESTION 13
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. All SIP signaling and RTP streams will go to the active and standby server.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
Answer: A,B,D
NEW QUESTION 14
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
- A. Download and install Microsoft security patches to AACC servers as patches become available.
- B. AACC host-based firewalls can typically cause issues unless they are properly imported.
- C. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
- D. If required you can import an AACC Firewall Policy.
Answer: A,B,D
NEW QUESTION 15
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- C. Contact Center Manager Administration (CCMA) supplies license keys as required.
- D. WebLM is configured on the AAMS to provide the required license keys.
Answer: C
NEW QUESTION 16
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the domain account has at least one address assigned in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account AAD is running under is configured in CCT.
Answer: A,C,D
NEW QUESTION 17
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. Logging is controlled with the trace Control Utility.
- B. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- C. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- D. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
Answer: A,C,D
NEW QUESTION 18
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarms page in the system status section of the AAMS Element Manager
- B. Alarm Viewer in the AAMS server utility
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
Answer: A
NEW QUESTION 19
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Windows Logs\System
- B. Windows Event Viewer\Windows Logs\Applications
- C. Windows Event Viewer\Applications and Services Logs
- D. Windows Event Viewer\Windows Logs\Security
- E. Windows Event Viewer\Performance\Logs
Answer: C
NEW QUESTION 20
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 90%
- B. 85%
- C. 95%
- D. 80%
Answer: A
NEW QUESTION 21
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. 01CTCTRSRV
- B. CTSRV01
- C. CONTACTCENTERSRV01
- D. CONTACTCTRSRV01
- E. CTCTR SRV01
Answer: B,D
NEW QUESTION 22
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Communication Manager (CM) to Contact Center
- B. Session Manager (ASM) to Contact Center
- C. Contact Center to Avaya Aura Media Server (AAMS)
- D. Agent telephones to Communication Manager (CM)
Answer: B,C,D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 23
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. TLS Link between AACC and AES IS disconnected
- B. TLS Link between AACC and CM disconnected
- C. Avaya Agent Desktop (AAD) does not launch successfully
- D. Certificate warning messages when browsing CCMA
Answer: A,B,D
NEW QUESTION 24
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Redirect Server
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Gateway Manager
Answer: A
NEW QUESTION 25
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. TLS
- B. AML
- C. SIP
- D. H.323
Answer: A
NEW QUESTION 26
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Clear call from the utility and from Real-TIME Display Report.
- B. View only those calls that are waiting in queue.
- C. View all calls
- D. Disconnect the call if one is present in the system.
Answer: A,B,D
NEW QUESTION 27
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A. 16-bit
- B. Single channel
- C. WAV PCM files
- D. Multiple channels
Answer: A,B
Explanation:
Explanation
https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/Imp
NEW QUESTION 28
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. CCMA > User Logins
- C. Manager Administration > User accounts
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 29
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- B. C: Avaya\Logs\Sysops\UniversalInstall
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 30
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
- C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- D. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
Answer: B
NEW QUESTION 31
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Configuration
- B. Agent Performance
- C. Contact Summary
- D. Call-by-Call
Answer: C
NEW QUESTION 32
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Avaya aura system Manager (SMGR)
- B. Contact Center Administration Manager (CCMA)
- C. Communication Control Toolkit (CCT)
- D. Application Enablement services (AES)
Answer: B
NEW QUESTION 33
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