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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
B) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
C) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
D) Radio Input, Date Input, HTTP Action, DataRaptor Post Action

2. An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?

A) * An OmniScript with a Step for client information* Block Elements for investment instruments
B) * A header FlexCard for client information with a Flyout for profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
C) * A header FlexCard for client information and profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
D) * A header FlexCard for client information and profile attributes* FlexCards for investment instrument information

3. A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?

A) Date created
B) Date modified
C) Sequence
D) Priority

4. A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote.
Which two tools should the to meet these
Choose 2 answers

A) Data Mapper Extract
B) Decision Matrix
C) Data Mapper Transform
D) Expression Set

5. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A) DataRaptor Load
B) Integration Procedure
C) FlexCard
D) DataRaptor Turbo Extract
E) OmniScript

Solutions:

Question # 1 Answer: D

Question # 2 Answer: A

Question # 3 Answer: D

Question # 4 Answer: A,B

Question # 5 Answer: A,B,D