Microsoft Dynamics 365 Fundamentals (CRM) : MB-910 exam dump

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Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

• Describe Dynamics 365 Customer Service (15-20%)
• Describe Project Operations (15-20%)
• Describe Dynamics 365 Field Service (15-20%)
• Describe Dynamics 365 Marketing (10-15%)
• Describe shared features (15-20%)
• Describe Dynamics 365 Sales (15-20%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

Microsoft MB-910 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)	25-30%	- Describe the sales management capabilities 1. Describe lead and opportunity management 2. Describe forecasting 3. Describe sales analytics 4. Describe territory management - Describe the core capabilities of Dynamics 365 Sales 1. Describe the quote-to-cash workflow 2. Describe the sales automation capabilities 3. Describe the opportunity management workflow
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)	10-15%	- Describe the core capabilities 1. Describe connected Field Service and IoT integration 2. Describe Resource Scheduling Optimization 3. Describe work order management - Describe the Field Service mobile app 1. Describe the mobile app capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)	25-30%	- Describe customer service insights 1. Describe Customer Service Historical analytics 2. Describe dashboards and analytics 3. Describe AI insights for customer service - Describe the core capabilities of Dynamics 365 Customer Service 1. Describe the case management capabilities 2. Describe the omnichannel experience 3. Describe knowledge management capabilities
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)	10-15%	- Describe segments and leads 1. Describe customer segments 2. Describe lead management 3. Describe account and contact management - Describe the marketing capabilities 1. Describe email marketing features 2. Describe event management capabilities 3. Describe the core capabilities of Dynamics 365 Marketing
Topic 5: Describe the capabilities of shared features (10-15%)	10-15%	- Describe reporting and analytics capabilities 1. Describe the intelligence capabilities 2. Describe reporting in Dynamics 365 - Describe the common elements 1. Describe the user experience 2. Describe communications and collaboration 3. Describe the out-of-box entities 4. Describe security roles and teams