ServiceNow Certified Implementation Specialist - Service Mapping : CIS-SM exam dump

Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

Service Mapping Configuration 20%

• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Groups, Technical Services, Service creation)
• Credentials, Service Maps, Schedules, Service
• Service Configuration (i.e. Entry points, CI Types,
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)

Discovery Configuration

• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

Event Management

• Alerts (i.e. Task Templates, Alert Rules, CI Binding)
• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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How to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.

Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.

What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

• Number of questions: 60

• Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

• Passing score: 70%

• Duration of Exam: 130 minutes

• Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

• Language of Exam: English

• Examination platform: Online proctored or on-site

ServiceNow CIS-SM Exam Syllabus Topics:

Section	Weight	Objectives
Pattern Design and Troubleshooting	30%	- Pattern testing, validation and troubleshooting - Pattern best practices and optimization - Creating and modifying discovery patterns - Pattern fundamentals and architecture
CMDB Management and Data Integrity	15%	- CMDB data model and CSDM compliance - Data quality and reconciliation - Maintaining CI relationships and dependencies - CMDB health and validation
Event Management Integration	10%	- Event Management configuration for Service Mapping - Event correlation and service impact analysis - Integration architecture and requirements
Implementation and Operational Readiness	10%	- Operational processes and KPIs - Implementation planning and scoping - Performance and scalability - Security and access control
Discovery Configuration and Integration	15%	- MID Server deployment and management - Integration with Discovery application - Credentials and access management - Discovery setup and configuration
Service Mapping Configuration	20%	- Service mapping architecture and components - Defining business and technical services - Service map creation and configuration - Entry points and service dependency mapping