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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Installation
C) Asset Tagging
D) Tracking and Recovery Services

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Accidental Damage Protection
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

3. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Ensuring a recovery time of 134 minutes
B) Downtime during international business travel
C) Saving up to 44% of the time to configure devices
D) Reducing the percentage of devices lost in transit
E) Confidential data exposure due to equipment theft
F) Business downtime due to equipment failure

4. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) An HP technician onsite next business day
C) Availability in over 150 countries
D) Accidental Damage Protection

5. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) Prices can be found in HP Care Pack Central.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.

Solutions: