Peoplecert ITILFNDv5 real dump : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which ITIL concept includes governance, practices, and continual improvement?

A) The 'value streams and processes' dimension
B) The ITIL Value System
C) The 'focus on value' ITIL Guiding Principle
D) The 'deliver' and 'support' value chain activities

2. An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?

A) Percentage of value streams mapped
B) Number of ideas generated for new services
C) Average cost per service request
D) Success rate of releases deployed into the live environment

3. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

A) Product and service roadmaps
B) Service level requirements
C) Product specification
D) Service level agreement

4. Which set correctly lists the components of the ITIL Value System (VS)?

A) Value streams, projects, releases, incidents, changes
B) Guiding principles, governance, value chain, management practices, continual improvement
C) Products, services, customers, suppliers, partners
D) Guiding principles, governance, discover, deliver

5. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Basic relationship
B) Collaborative relationship
C) Cooperative relationship
D) Partner relationship

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