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EXIN EX0-117 real dump : ITIL Foundation (syllabus 2011)
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 15, 2026
- Q&As: 238 Questions and Answers
About EXIN EX0-117 real dump
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Topic 2: Service Strategy | - Service portfolio management - Financial management for IT services - Demand management |
| Topic 3: Service Design | - Availability and capacity management - Service level management - Service catalog management - Design coordination |
| Topic 4: Service Operation | - Event management - Request fulfillment - Incident management - Problem management |
| Topic 5: Service Transition | - Change management - Service asset and configuration management - Release and deployment management |
| Topic 6: Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Which one of the following is the BEST description of a major incident?
- A. An incident which has a high priority or a high impact on the business
- B. An incident which requires a large number of people to resolve
- C. An incident logged by a senior manager
- D. An incident which is so complex that it requires root cause analysis before a workaround can be found
Correct Answer: A π³οΈ
Question #2
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1.Details of failed changes
2.Updates to the change schedule
3.Reviews of completed changes
- A. 1 and 3 only
- B. 2 and 3 only
- C. 1 and 2only
- D. All of the above
Correct Answer: D π³οΈ
Question #3
Which process includes business, service and component sub-processes?
- A. Financial management
- B. Incident management
- C. Capacity management
- D. Service level management
Correct Answer: C π³οΈ
Question #4
Which of the following is the correct definition of an outcome?
- A. The results specific to the clauses in a service level agreement (SLA)
- B. All the accumulated knowledge of the service provider
- C. All incidents reported to the service desk
- D. The result of carrying out an activity, following a process or delivering an IT service
Correct Answer: D π³οΈ
Question #5
Remediation planning is BEST described in which of the following ways?
- A. Planning the steps required to be taken if a change is unsuccessful
- B. Planning how to recover the cost of a change
- C. Planning how to advise the change requestor of a failed change
- D. Planning how to compensate a user for a failed change
Correct Answer: A π³οΈ
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