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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) All relevant information you have gathered.
B) SAP Notes that have not been tested yet.
C) The steps which you performed to reproduce the issue.
D) Username and password in your internal message notice.

2. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
B) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Contact the customer each time you need detailed information about their installation.

3. What is SAP Solution Manager?

A) It is an application that is part of the SAP Supply Chain Management application.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.

4. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and defining your landscape
B) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C) Connecting to SAP Service Marketplace and setting up the parameters
D) Using SMSY transaction to create your logical components first, if this is not already done

5. You opened a message and want to request for an update.
How can you do that?

A) Via e-mail
B) Via the report Synchronize Messages (RNOTIFUPDATE01)
C) Via the action Update Message with SAP
D) Via SAP Service Marketplace

Solutions: