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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A. Detailed Process Map
B. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
C. Value Stream Map

Question 2

Which users will be able to reset a Single Sign-On User Password?

A. The SSO Manager
B. Only the Admin
C. Admin and Users with the right permission sets.
D. Users above the SSO user in the role hierarchy.

Question 3

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

A. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
B. Decompose and model the business processes, and identify testing procedures to calculate new values.
C. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

Question 4

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

A. Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
B. Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
C. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

Question 5

The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

A. Conduct user training.
B. Create user training materials.
C. Set up users for training.

Solutions: