Salesforce Arch-302 real dump : Salesforce Certified B2C Solution Architect

  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • Updated: Oct 15, 2026
  • Q&As: 154 Questions and Answers

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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Integration Architecture- Event-driven architecture
  • 1. Streaming and event bus design
    - API-led connectivity
    • 1. MuleSoft integration patterns
      • 2. REST/SOAP APIs usage
        B2C Platform Capabilities- Salesforce Customer 360 integration
        • 1. Data unification across systems
          • 2. Identity and profile management
            - Commerce and engagement tools
            • 1. Commerce Cloud integration patterns
              • 2. Marketing and personalization services
                Security and Data Governance- Access control and identity management
                - Customer data protection
                Solution Design for B2C Customer Experience- Omnichannel experience design
                - Customer journey architecture
                Scalability and Performance Design- Performance optimization strategies
                - High-volume transaction design

                Salesforce Certified B2C Solution Architect Sample Questions:

                Question #1

                An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
                What recommendation should a Solution Architect make to avoid implementation challenges?

                • A. Avoid using the Lead object by creating Contacts with different Record Types for prospects.
                • B. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
                • C. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
                • D. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
                Reveal Solution  Discussion  0

                Correct Answer: B  🗳️

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                Question #2

                An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
                Which integration pattern should a Solution Architect use to meet this requirement?

                • A. Asynchronous Call-Out
                • B. Publish / Subscribe
                • C. Request and Reply
                • D. Batch Data Synchronization
                Reveal Solution  Discussion  0

                Correct Answer: C  🗳️

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                Question #3

                Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.
                Which two things should a Solution Architect recommend to cover NTOs identity needs?
                Choose 2 answers

                • A. Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.
                • B. Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.
                • C. Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.
                • D. Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.
                Reveal Solution  Discussion  0

                Correct Answer: A,D  🗳️

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                Question #4

                A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
                Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
                Choose 3 answers

                • A. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
                • B. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
                • C. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
                • D. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
                • E. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
                Reveal Solution  Discussion  0

                Correct Answer: B,C,E  🗳️

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                Question #5

                A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
                What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

                • A. Organization chart of the company completed by the Solution Architect
                • B. Email templates and copy for suggested marketing emails
                • C. Final design document for storefront pages and service agent experience
                • D. Technical Design Specification showing the data mapping/model and systems integration
                Reveal Solution  Discussion  0

                Correct Answer: D  🗳️

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