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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Meter Pings
B) Account
C) Premise
D) eSignature
E) Balances

2. How is the Energy and Utilities Cloud solution installed on an org?

A) The functionality is unlocked based on the license types assigned to the org
B) Its included as part of core and will be deployed when licenses are purchased
C) Its installed as a managed package and unmanaged components
D) A specialized org that Salesforce creates with the solution installed is required

3. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A) Using usage price
B) Using monthly recurring price
C) Using onetime price
D) Using a subscription pricing plan

4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Service Console license
B) Energy and Utilities Base Service license
C) Salesforce Field Service license
D) Salesforce Contact Center license

5. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) The Customer Acquisition Management application cannot support unauthenticated self serve portal users

Solutions: