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Microsoft Designing and Providing Microsoft Volume Licensing Solutions for Small and Medium Organizations Sample Questions:

1. You are a licensing specialist. Your customer is A Datum Corporation, a fast-growing consulting company that specializes in customer relationship management solutions.
Company BackgroundA Datum Corporation owns the following interests in two other companies:Owns 51 percent of Contoso, Ltd, which produces accounting systems management software. Owns 100 percent of Fabrikam, Inc., which produces and administers customer service training. The number of company employees is shown in the following table. CompanyEmployeesA Datum Corporation150Contoso, Ltd20Fabrikam,
Inc.40 All three companies have a flexible work environment that allows employees to work from home. Network DescriptionAll employees of all three companies have their own desktop. The desktops run either Microsoft Windows 2000 Professional or Windows XP
Professional, and various versions of Microsoft Office. The number of servers for each company is shown in the following table. CompanyServersA Datum Corporation3Contoso,
Ltd1Fabrikam, Inc.1 All servers currently run Windows 2000 Server. The software refresh cycle is two years. However, it is difficult for the employees and the IT staff to keep current with the new technology. Current Licensing SolutionThe two affiliate companies do their own purchasing and often pay a higher price for their software than A Datum Corporation pays. Business GoalsThe three companies share many of the same customers and sometimes work on the same projects. The president of A Datum Corporation wants to implement Microsoft SharePoint Portal Server 2003 to allow the employees in all three companies to collaborate internally and to allow the customers of all three companies to access some of the data as needed. The president of A Datum Corporation has the following goals:Upgrade the servers in all three companies to Windows Server
2003.Standardize operating systems across the companies.Standardize desktop applications across the companies to decrease support costs.Implement Microsoft
Exchange across all three companies in the next six months so that all employees can use
Outlook Web Access. Sales are expected to increase significantly over the next three years, and the number of employees is also expected to increase. End of repeated scenario You need to advise the company when it should consider a licensing program change during the next three years. Which change in the companys environment would require a change in the companys licensing program?

A) an increase in the number of office locations
B) an increase in the number of customers
C) an increase in the number of employees and desktops
D) an increase in the number of servers

2. You are a licensing specialist. Your customer is Fourth Coffee, a small coffee retailer that specializes in coffee beans from around the world.
Company Background
Fourth Coffee was founded on September 4, 2003, and has 35 employees. The companys main office and 10 retail stores are located in Canada.
Due to budget constraints, Fourth Coffee does not have a dedicated IT department and can upgrade hardware and software only every four years.
Network Description
The main office has five desktops and two servers. One server runs Microsoft Small
Business Server 2003, and the second server runs Microsoft Windows Server 2003,
Standard Edition, with Microsoft Office 2003 Professional Enterprise Edition through
Terminal Server.
Each retail store has a new desktop that connects to the terminal server in the main office.
Current Licensing Solution
Before Terminal Server was deployed, some older versions of Office were acquired through Full Package Product, and some older versions were preinstalled on desktops that were purchased one year ago. Some Office licenses were purchased with Software
Assurance through the Open Business program.
Confusion exists as to whether Fourth Coffee is properly licensed.
Business Goals
Fourth Coffee expects to open a total of 10 additional stores in England and Australia in the next year.
The company president wants to standardize all desktops on the latest version of Office
Professional, Enterprise Edition; Windows XP Professional; and Windows Server with
Terminal Server enabled.
End of repeated scenario
You need to advise Fourth Coffee about which business objective will be met by standardizing the desktops on the latest software.
Which business objective will be met by standardization?

A) optimizing cash flow
B) reducing the need for dedicated IT staff
C) increasing return on investment (ROI)
D) business expansion

3. You are a licensing specialist. Your customer is Graphic Design Institute, a company that provides graphic design services for small businesses.
Company Background
Graphic Design Institute has 60 employees. The company expects the number of employees to increase by 10 percent each year for the next five years.
The company has the following departments:
Sales
Design
Human resources (HR)
Accounting
Hardware and software have been added as needed by employees with no oversight or control. The company recently hired an IT manager and asked her to evaluate the current environment and to propose a plan to support the companys expected growth.
Network Description
The company has three servers. Each runs Microsoft Windows NT Server 4.0, and one also runs Microsoft Exchange Server.
The company has 60 desktops, of which the following groups have software configurations as described in the following table.
Current Licensing Solution
The purchase records for the current software are incomplete. The IT manager has no way to prove ownership of the Office software that is currently being used.
Business Goals
The president of the company wants to control IT costs. However, he also wants to stay current with the latest software versions.
The IT manager does not have staff, so she needs to leverage all the resources she can.
The IT manager has the following goals:
Replace the three existing servers with a single server running Microsoft Small
Business Server 2003.
Replace the 21 desktops in group Y.
Standardize the remaining desktops, except those in group Z, to Windows XP
Professional and Office 2003 Professional.
End of repeated scenario
The IT manager purchases 21 replacement desktops with OEM Windows XP Professional and Office 2003 Professional installed.
You need to recommend the most appropriate licensing solution for all the desktops.
What should you recommend?

A) Acquire licenses and Software Assurance for Office 2003 Professional for the 56 desktops in groups W, X, and Y. Acquire only Software Assurance for the Windows XP Professional upgrade for these 56 desktops.
B) Acquire only Software Assurance for the 20 desktops in group W, which are currently licensed for Windows XP Professional. Acquire licenses and Software Assurance for Windows XP Professional for any remaining desktops. Acquire license and Software Assurance for Office 2003 Professional for all desktops.
C) Acquire licenses and Software Assurance for the Windows XP Professional upgrade and Office 2003 Professional for the 35 desktops in groups W and X. Acquire only Software Assurance for the 21 new desktops.
D) Acquire licenses and Software Assurance for Office 2003 Professional and the Windows XP Professional upgrade for the 56 desktops in groups W, X, and Y.

4. You are a licensing specialist. Your customer is Coho Winery, a growing Internet retailer that specializes in wines.
Company Background
The company expects sales to double during the next two years.
Network Description
The Coho Winery network contains 95 desktops that run Microsoft Office and Microsoft
Windows. Because of fast growth and the addition of new employees and desktops, various versions of the software are in use. The information technology (IT) manager wants to upgrade all desktops to the latest versions.
Current Licensing Solution
New licenses are purchased through retail when a new employee is hired or when a manager requests an upgrade for his or her department.
Business Goals
The chief executive officer (CEO) is most concerned about cash flow when large purchases are made. He wants to pay as little as possible up front.
Technology advancements are important for the growing business, and the IT manager wants to standardize on the latest technology. She finds it difficult to manage the variety of software licenses in the company. She states that her time needs to be spent managing her business and not managing software.
End of repeated scenario
You need to recommend a payment structure to meet the cash flow concerns at Coho
Winery.
What should you recommend?

A) Pay up front for the initial order. Pay for additional products as needed.
B) Spread payments for the initial order throughout the term of the agreement. Pay for additional products as needed.
C) Pay for licenses monthly, as needed.

5. You are a licensing specialist. Your customer is Wingtip Toys, a growing company that specializes in toys and computer games.
Company Background
Wingtip Toys has 45 full-time employees and 10 part-time employees.
The company is opening another division for high-end electronics and games. Twenty additional employees will be hired to support this division.
Network Description
Forty-five desktops are used by the full-time employees. Five additional desktops are shared among the part-time employees. A single server runs Microsoft Small Business
Server 4.5 for the 50 desktops.
All desktops run Microsoft Windows 98 and Microsoft Office 97 Professional.
Current Licensing Solution
All software is purchased at the local computer store.
The software budget is small. The server software refresh cycle is four years.
Business Goals
The IT manager of Wingtip Toys wants a solution that will simplify managing the companys increasing number of desktops.
The IT manager has the following goals:
Standardize all desktops on the latest versions of desktop application software, and stay current.
Upgrade the server software.
Purchase new desktops for the 20 new employees.
Improve security for the part-time employees who share computers.
End of repeated scenario
You need to recommend the most appropriate server upgrade solution. What additional information do you need?

A) expected sales growth over the next three years
B) current IT support structure
C) whether new server hardware will be purchased
D) expected increase in the number of employees over the next three years

Solutions: