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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Application Enablement Services
B) eQuality Balance CTI Events Input
C) Communication Control Toolkit
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) CTI Lick as configured on the Communication Manager

2. Prior to starting to delete the calls from the calls partition, by default what is the free space that the disk manager will attempt to keep free on the calls partition?

A) 100 MB
B) 1 GB
C) 500 MB
D) 1 MB

3. A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?

A) as with password Avaya1
B) eqadmin with password passion
C) Eyr_contact7K with password Avaya1
D) radmin with password FramLiner787
E) Ws_admin with password CS

4. Which two servers require a License Activation key?

A) Avaya Contact Recorder Slave
B) Avaya Central Replay Server
C) Avaya Contact Recorder Master
D) Avaya Contact Recorder Standby

5. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) Quality monitoring must already be installed
B) The Postgres database must already be configured
C) An ODBC DSN must be created for Enterprise Reporting
D) IBM Cognos 8 must already be installed

Solutions: