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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Initiate the Change Management Process.
B) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
C) Execute but only with formal approval of the Operations Business Manager.
D) Execute if there is a risk to harm the customer satisfaction.

2. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is due to coverage problems that will improve over time.
C) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
D) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

3. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
B) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
C) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
D) Change the vehicles for lower cost models being careful not to upset employment contracts.

4. What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A) Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
B) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
C) Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.
D) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.

5. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
D) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: B

Question # 4 Answer: D

Question # 5 Answer: B