EXIN ITIL-F real dump : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process will regularly analyze incident data to identify discernible trends?

A) Change management
B) Event management
C) Problem management
D) Service level management

2. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To carry out the service operations activities needed to support current IT services
C) To create and populate a service catalogue
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

3. Which one of the following generates demand for services?

A) Cost of providing support
B) Patterns of business activity (PBA.
C) Infrastructure trends
D) Service level agreements (SLA.

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Defines which software should be installed on a particular piece of hardware
C) Describes the topography of the hardware
D) Describes how the configuration items (CIs) work together to deliver the services

5. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

Solutions: