ISEB ISEB-ITILV3F real dump : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Service Transition contains detailed descriptions of which processes?

A. Change Management, Service Asset and Configuration Management, Release and
Deployment Management
B. Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management
C. Change Management, Capacity Management Event Management, Service Request
Management
D. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment

Question 2

How many people should be accountable for a process as defined in the RACI model?

A. Only one - the process architect
B. As many as necessary to complete the activity
C. Only one - the process owner
D. Two - the process owner and the process enactor

Question 3

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A. Measure
B. Perform
C. Implement
D. Do

Question 4

Which of the following is NOT a benefit of using public frameworks and standards?

A. They are validated across a wide range of environments making them more robust
B. They make collaboration between organizations easier by giving a common language
C. Knowledge of public frameworks is more likely to be widely distributed
D. They are always free ensuring they can be implemented quickly

Question 5

Which of the following is NOT the responsibility of the Service Catalogue Manager?

A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information within the Service Pipeline is accurate
C. Ensuring that information in the Service Catalogue is accurate
D. Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio

Solutions: