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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You can add more than one outbound route to the contact center.

A) False
B) True

2. What type of trunk would you configure to connect to AudioCodes phones?

A) Phone trunk
B) Network interface trunk
C) External trunk
D) WebRTC phone trunk

3. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 1
C) Genesys Cloud 3
D) Genesys Cloud 2

4. How many types of groups are there by default?

A) 4
B) 2
C) 5
D) 3

5. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Documents
C) Activity
D) Directory

Solutions: