BBPSD CSFX real dump : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A. Selling power.
B. The local market.
C. Buying power.
D. Market segmentation.

Question 2

The car maker Henry Ford who said that 'customers could have any colour car they wanted as long as it was black' was operating in a:

A. Differentiated market.
B. Undifferentiated market.
C. None of the above.
D. Segmented market.

Question 3

Positioning a product in the market place should be done by firstly:

A. Positioning.
B. Segmenting.
C. Targeting.
D. Marketing.

Question 4

Continuous improvement, by definition, means that a business is always looking for:

A. Continually getting better customers into the shop.
B. Small things that can improve the overall customer experience.
C. Ways in which the business can save money.
D. Better employees and more customers.

Question 5

The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A. Written communication.
B. Internet communication.
C. Phone communication.
D. Face-to-face communication.

Solutions: